Sousou no Frieren - Himmel - Desktop×Decorate Collections (SEGA)

・The target age of this product is 15 years old or older. Never give to children under the target age.

・There are small parts. Never give to children under the age of 3 as there is a risk of accidental ingestion and suffocation.

・Be careful as there are some sharp edges.

・Do not use for any other purpose.

・This product (figure)is for ornamental purposes only. Rough handling such as dropping or giving a strong shock may cause bankruptcy, so please handle with care.

・Do not place this product (figure)on top of a plastic product or leave it in contact with it. There is a risk of color adhesion or deformation.

・As there is a risk of deformation, please do not store in direct sunlight, near a window, or inside a car.Do not place in places with high temperature or high humidity.

All of our shipments are handled by the cool people at Japan Post.Your items will be carefully packaged and shipped worldwide in an unmarked box.
Our site will automatically calculate all shipping fees for you.

Please note that, due to the size and weight of certain items, some shipping methods may not be available.

*Due to the density, the delivery time of some products may take 4-7 days.

As a general rule, once your order has been placed it cannot be cancelled. Should however special circumstances apply, a cancellation is possible and a restocking-fee of 10% will be deducted from your ordered items' value, the minimum fee being ¥1,000. Onlyfigure reserves the right to decide on a case-by-case basis whether to accept a cancellation request or not.

Orders that have already been shipped cannot be cancelled. Customers who want to return a shipped order may refer to our return policies.

Free cancellations cannot be given for delayed release dates.

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A:Yes, all of our products are licensed originals. We are against knock-offs and you should be too. Fake products are for fake people.

Q:When will my product be shipped?

A:Your product will be shipped within 2-5 days after you place your order.

Q:How long will it take for my product to arrive?

A:The products shipped with the shipping method you choose in the ordering process will take time depending on your choice and you can see these times during the checkout process.

Q:My product is on its way, where can I get information?

A:If your product has shipped, you will receive a tracking code from onlyfigure. You can track your product by clicking on the code.

Q : My package is blocked at the custom office!

A : Your country custom office or postal service should get in touch with you very soon to explain the procedure on how to clear your package.

OnlyFigure can not be held responsible if your package returned if its custom clearance failed.

Q : My package is being returned to Japan without my consent, what should I do?

A : If your package tracking states “Returning to Sender”, please contact us at info@onlyfigure.com. Once the package returned to our premises, we will be able to know the official return reason (unclaimed package, unknown address..). Depending on that reason, we might be able to claim the original shipment cost refund.

However if the carrier was not deemed responsible for the trouble caused, we can not cover the return cost. Only the product cost can be refunded in the case of a returned package for which you wish not to be sent again. Thanks you for you understanding.

Q: Are the unboxed products second hand?

A: No, they are not second-hand products, we only unbox and ship products where the outer box of the figure was damaged during the delivery of the product to us.

Q: How can I be sure that unboxed figures are licensed and authentic?

A:All products you can see on Onlyfigure are licensed products. You can see the hinban code anywhere on the products you receive (most of the time on the bottom).

Q: What is the difference between unboxed figures and boxed figures?

A:Actually, there is no physical difference except for the box. But in terms of price, unboxed figures are more economical.

Q:If I have a problem with unboxed figures, how can I contact customer service?

A:You can send an e-mail to info@onlyfigure.com.

Q:What can I do if I receive a damaged figure?

A:You can send us an email describing your problem.

Q:Is it possible to return or exchange unboxed figures?

A:Our policy is the same as for boxed figures.