1 - About our shop

Q : Are your products authentic?

A : Yes. As a Japanese retailer, we are at war against bootlegs and other counterfeit products. If you have any doubt about one of your ordered item, please immediately contact us at info@onlyfigure.com.

Q : Are your items all brand new?

A : Yes, you will never receive an used article. We check all our item condition before any shipping is made.
Please be aware that while items all comes unsealed and that there were never preowned, the item box might sustain some minor scratches, small dents over time or trace of quality check / previous inspection by the manufacturer or supplier.

Q : Who are you?

A : We're a young Japanese start-up specialised into export and import, located in aichi. check more>

2 - Shipping

Q : Where my order is sent from?

A : Our offices and shipping center is located in Aichi City, Japan.

Q : Do you ship worldwide?

A : Yep.

Q : Who is in charge of the shipment?

A : Every parcel is handled by the Japan Post, and then your affiliated national postal service once the package is transiting in your country. The local affiliate company might vary for the EMS shipping method.

Q : My order has not been dispatched by OnlyFigure yet. Why?

A : Order handling might vary from a couple up to ten open days. Estimated handling time is estimated on each product page. If your order estimated shipping time is long past, feel free to let us know as we can provide further details on the matter.

Q : How can I track my package transit?

A : We usually recommend using the tracking number we enclosed within the shipping notification email on the following :

Q : The tracking code i was given is not working.

A : Tracking number and shipment notification are sent once your package is ready for shipping. Anyways, it might take 24 hours for the Japan Post to scan your package and let the online tracking start. If your tracking was still not active after two days, please contact so that we can look into the issue.

Q : It seems my package is somehow stuck in Osaka?

A : Do not worry. The "Dispatch from outward office of exchange" means your package has entered the international transit stage and is on its way. Tracking history shall get a new update once the package arrived in the country of destination.

Q : How long does the handling take before my order is shipped?

A : On average orders are handled within ten days. This delay might vary according to the item inventory status, if it is stored at our main warehouse or available through a third-party local Japanese supplier. You can check such status and average handling time on each product page.

We fully understand that these delays might be inconvenient but that's also our way to deal with the best prices for each of our products.

Q : Is my order going to be subject to import duties?

A : Your country probably has import and export conventions with Japan. Under those conventions, you might have to pay import duties prior to get your package delivered. Please note that OnlyFigure can not quote this amount, which is solely the customer responsibility.

3 - Any unexpected issue?

Q : My package is late!

A : If you still have not received your package once the theoretical delivery date is reached (please consider the handling + shipping duration), send us an email at info@onlyfigure.com.

We will then be able to request an official investigation to the international carrier. Please refrain from making an unjustified Paypal dispute in such situation, as this may harm our ability to solve the problem.

Q : My package is blocked at the custom office!

A : Your country custom office or postal service should get in touch with you very soon to explain the procedure on how to clear your package.

OnlyFigure can not be held responsible if your package returned if its custom clearance failed.

Q : My order arrived and an item came broken.

A : We do our best to wrap and protect your items in the best possible way, either if there are brittle or not. If some of your ordered item broke during the shipping process, please mail us and enclose your order number and pictures of the broken items .

This way, we’ll be able to forward a compensation request to the carrier if your submission is deemed as eligible. Please consider that if the package itself did not sustain any damage, the carrier will deny its responsibility.

Regarding defects that might come from the manufacturing process, we usually recommend to directly get in touch with the maker customer service, which contact informations are usually printed on the item packaging.

Finally, please refrain from making an unjustified Paypal dispute in such situation, as this may harm our ability to solve the problem.

Q : My order arrived ... one of the items has an obivous flaw / vice!

A : We sincerely apologise for the disturbance. Please mail us and enclose your order number and pictures of the flawed items at info@onlyfigure.com.

Please consider that defects or minor damage on the item outer packaging (box) is not eligible to such claim and won’t be compensated. Thanks you for your understanding.
Finally, Prize Figures (from Bandai Spirits, Banpresto, Sega Prize, FuRyu, Taito) might come with minor paint transfers or poor seams due to the a less strict QA from the manufacturer compared to Scale Figures.

Please be aware that while items all comes unsealed and that there were never preowned, the item box might sustain some minor scratches, small dents over time or trace of quality check / previous inspection by the manufacturer or supplier.

Q : My package is being returned to Japan without my consent, what should I do?

A : If your package tracking states “Returning to Sender”, please contact us at info@onlyfigure.com. Once the package returned to our premises, we will be able to know the official return reason (unclaimed package, unknown address..). Depending on that reason, we might be able to claim the original shipment cost refund.

However if the carrier was not deemed responsible for the trouble caused, we can not cover the return cost. Only the product cost can be refunded in the case of a returned package for which you wish not to be sent again. Thanks you for you understanding.

4 - Miscellaneous

Q : Why the displayed price on the final Paypal transaction page is different from the website cart page?

R : All transactions are made in Japanese Yen, local currency equivalent are given as information only and updated on a daily basis. Paypal uses its own change rates for euros, dollars and other international currencies.
The price in Yen should not differ between your checkout and the one displayed on Paypal.

Q : Why some of the catalog prices widely vary from day to day?

R : Our product catalog is indeed subjected to a very frequent update, as we have many different Japanese suppliers that we trust with daily updates.

Q : This figure is really old, how can you be sure its in a good shape? Can you guarantee that it comes "like new" and with no defect?

R : About these old figures or items, we spent a precious time to select reliable and careful Japanese suppliers. We will not add items in our catalog that could arrive in a poor condition.

Some of the really old (+ 5 years) packaging may have suffer from the natural consequences of time, but we make sure in this case that the overall condition remains more than acceptable from the collector point of view.

Please be aware that while items all comes unsealed and that there were never preowned, the item box might sustain some minor scratches, small dents over time or trace of quality check / previous inspection by the manufacturer or supplier.

Q : Have you a Business-to-Business offer?

R : As for now, we do not have an offer dedicated to businesses, local shops or online retailers. However if you’re looking to be provided for a specific anime-related item, please free to let us know at info@onlfyfigure.com